We take the protection of personal data seriously and are committed to handling personal information fairly, lawfully and transparently.
If you are unhappy with how we have handled your personal data, or how we have responded to a request relating to your information rights, you can make a complaint to us.
How to make a complaint
You can contact us via the form on our Contact Us page.
Please provide as much detail as possible including:
- your name and contact details
- the nature of your complaint;
- any relevant dates or correspondence;
- what outcome you are seeking.
What happens next
We will:
- acknowledge receipt of your complaint within 30 days;
- investigate your concerns, keep you informed of our progress and inform you of the outcome without undue delay;
- contact you if we require further information from you to investigate your complaint.
Information Commissioner’s Office
We would encourage you to contact us first so we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data.
Further information about how to raise a concern with the ICO is available on their website at ico.org.uk.